The access to the customer and technical support that a cloud website hosting company offers will tell you a lot for the services they supply too. When you're allowed to use only email messages or tickets, you have most likely discovered some reseller not the actual web hosting supplier. If this is the case, you'll have to wait for several days to get a problem resolved as the reseller may not be checking their communication regularly or they may have to consult with the true website hosting company for extra help. If the supplier offers several options for communication with fast response time available at any time, they are almost certainly the top provider, not only a reseller. Which means that you'll get timely assistance and top-notch support as they will have immediate access to the servers where your account is. Whatever the problem - sales or technical, it is always much better to be able to communicate with your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting plans are round-the-clock, therefore you can forget all about waiting for several days in order to receive assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you currently have an account, you can open a support ticket in addition to the other three options for contact. You are able to pick the most appropriate way to contact us based on where you are or what kind of hardware you use. We will assist you for almost any hosting-related query that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the maximum reply time will never exceed 1 hour.