A ticketing system is the most widely used correspondence channel that web hosting companies offer to their customers. It’s most often part of the billing account and is the most efficient way to deal with an issue that takes a certain period of time to examine or that needs to be forwarded to a server administrator. In this way, all replies contributed by either side will be kept in the same location in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you will need to log in and out of no less than 2 accounts to perform a given operation or to reach the hosting company’s client service team. If you desire to administer several domain names and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. In addition, it might take a considerable amount of time for the provider to reply to your tickets.
Integrated Ticketing System in Cloud Website Hosting
In stark contrast to what you may find with plenty of other hosting providers, the trouble ticket system that we’re using with our cloud website hosting plans is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not have to remember several login credentials, as you will be able to manage your tickets and the hosting account itself from one single location. So, if you have a query or confront a problem, you can touch base with our tech support team immediately. Our ticketing system features an intelligent search mechanism. This goes to say that even if you have opened plenty of tickets through the years, you will be able to find the one that you need without effort. Also, you can check knowledge base guidelines for resolving commonly met obstacles.