A ticketing system is the most widely used correspondence channel that web hosting companies offer to their customers. It’s most often part of the billing account and is the most efficient way to deal with an issue that takes a certain period of time to examine or that needs to be forwarded to a server administrator. In this way, all replies contributed by either side will be kept in the same location in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you will need to log in and out of no less than 2 accounts to perform a given operation or to reach the hosting company’s client service team. If you desire to administer several domain names and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. In addition, it might take a considerable amount of time for the provider to reply to your tickets.