When your website hosting supplier provides live chat support, you can speak to a representative in real-time and learn useful info or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with web access, which means that you won't pay any charges in case you are in a different state or country. What's more, it is a lot quicker to copy and paste details for example domain names, usernames or error messages i.e. details which are sometimes difficult to share with the other side on the phone. The live chat is also a much quicker option to contact the website hosting supplier's support crew as compared to using a ticketing system. Last, but not least, if some problem needs a bit more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, so that you will not waste time - something that is not possible when you're on the phone.
Live Chat Support in Cloud Website Hosting
In addition to the telephone and ticket support, we provide live chat support as well. You are able to contact us every day, which includes weekends and holidays, and we can give you more info about the cloud website hosting plans that we provide if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for strictly technical issues you'll have to open a ticket to our tech support team, as such matters need extra time to be dealt with, you may still get in touch with us on our live chat for some technical details. To give you an example, we can assist you to set up an e-mail address in your email client or troubleshoot various issues, saving you a lot of time. Even when our telephone lines are already off for the day, you can speak to a live person.