When your website hosting supplier provides live chat support, you can speak to a representative in real-time and learn useful info or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with web access, which means that you won't pay any charges in case you are in a different state or country. What's more, it is a lot quicker to copy and paste details for example domain names, usernames or error messages i.e. details which are sometimes difficult to share with the other side on the phone. The live chat is also a much quicker option to contact the website hosting supplier's support crew as compared to using a ticketing system. Last, but not least, if some problem needs a bit more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, so that you will not waste time - something that is not possible when you're on the phone.