If you ever have any questions related to the hosting service in general or if you face a problem with your websites, you’ll need to touch base with the respective hosting provider’s client support team. It may not make any difference how quickly they’ll answer if you have an inquiry of a generic nature, but a problem like a misapplied software application update, for instance, may result in your website becoming damaged or unavailable online. And the longer you have to wait for the support team to get back to you, the longer the site will be out of order. In case you offer services or goods online, any outage will influence your website disruptively and you can lose existing or potential clients. Many web hosting providers, predominantly resellers, respond to emails and support tickets within 24 hours, but in the digital sphere that’s way too long, as clients will hardly ever revisit a site that isn’t functioning properly for a lengthy stretch of time.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting plans
feature a 1-hour reply time guarantee, which suggests that regardless of what question or issue you may have, we will always be there to help you out. As a matter of fact, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both technical and sales matters. Our customer service team reps will be at your disposal 24-7, even on weekends and legal holidays, which suggests that you will obtain swift assistance anytime you need it. We know precisely how expensive time can be, so by the time we answer your support ticket or e-mail, we will have investigated the issue and, in case we haven’t figured out a solution, we will supply you with more details on what you have to do on your end, if the case requires this. With our support service, you can be certain that there will be someone to help you out straight away, regardless of what time of day or night it is.