A 99.9% Server Uptime
The primary advantage of developing your very own cloud website hosting platform is that you do not have to worry about compatibility issues – you set up a special set of software tools in such a way so as to be compatible with a given set of hardware components. The final outcome is something even more stable and reliable, because there are fewer possible chances of failure. We have set up our cloud hosting system atop time–tested hardware elements in addition to a strongly customized version of SELinux so as to set up an absolutely safe home for your personal websites.
For this reason, with each of our cloud website hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on top–class hardware elements supplied by Juniper. And on each single router, we have installed a firewall with an advanced set of rules that will sift out all suspicious requests.
Therefore, in all our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not satisfied with our services, or if you find them inadequate, or if you decide that you should use a VPS plans rather than a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain full control over your domain names even when you cancel your hosting account with us.
24/7 Technical Support
In the event that you run a hosting company, your tech support engineers are of supreme importance. That’s why we have mindfully hand–picked a very trained group of customer service technicians, each with several years of practice behind his back. With their help, our company offers 24x7 support with all our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All customer service requests are responded to within 60 minutes and our average ticket response time is less than 20 minutes!