Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be replied to within maximum one hour after the ticket or email was submitted. If your case requires additional assistance from a server admin, we’ll forward the support ticket or the e–mail to the person in charge, without delay then leave a comment to notify you that more time will be needed for arriving at a solution. And if you order the Managed Services package, all of the server management tasks included there will be executed whenever you prefer.
A First–Class Technical Support Service
Our technical support team will be online for you 24x7 should you need assistance with our Site Control Panel or with any of the applications that we pre–install on your behalf on the dedicated web hosting server. What is more if you need assistance tackling the everyday administration tasks on your server, you can make use of the Managed Services package, that includes data backup hard disk drive space, Operating System updates every week, troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Area
Every dedicated web hosting plan is fitted out with our free Site Control Panel, which sports an extensive knowledge base and a selection of instructional video tutorials. Whenever you need help with the Site Control Panel, just press the Videos or Help buttons in the top right corner.